Terms and Conditions

1. Introduction

Welcome to SimplyOffbeat ("SimplyOffbeat", "we", "us", or "our"). We are a travel company that helps customers discover destinations, plan trips, explore travel experiences, receive customised itineraries, and arrange travel bookings.

These Terms and Conditions govern your access to and use of our website, travel planning services, communications, and related features.

By accessing our website, creating an account, submitting an enquiry, or using our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using the relevant services.

2. Eligibility and Account Registration

You must be at least 13 years old to create an account or use account-based features on our website.

If you are between 13 and 17 years old, you must involve a parent or legal guardian and obtain their consent wherever required by applicable law. A parent or legal guardian may need to supervise your use of our services or submit enquiries on your behalf.

We may restrict, suspend, or decline account access where we reasonably believe that the eligibility or consent requirements have not been met.

When creating an account, you agree to:

• Provide accurate and up-to-date information.
• Keep your login credentials, email access, and one-time passwords secure.
• Notify us promptly if you suspect unauthorised access to your account.
• Avoid impersonating another person or providing misleading information.

You are responsible for activities carried out through your account, subject to applicable law.

3. Our Travel Services

SimplyOffbeat provides travel-related assistance, which may include:

• Destination discovery and travel recommendations.
• Customised trip planning and itinerary preparation.
• Information about tours, activities, accommodation, and travel experiences.
• Assistance with travel bookings and coordination with relevant providers.
• Customer support before, during, or after the planning and booking process, depending on the service agreed upon.

The exact services available may vary according to your requirements, destination, dates, availability, and the arrangements made with us.

Unless expressly agreed otherwise in writing, SimplyOffbeat acts as a travel planning and booking assistance service. Airlines, hotels, transport operators, tour operators, activity providers, and other suppliers independently provide the underlying travel services.

We will communicate our role in a particular booking where it is relevant. Nothing in these Terms excludes responsibilities that applicable law places directly on SimplyOffbeat.

4. Travel Enquiries and Bookings

Submitting an enquiry or requesting an itinerary does not automatically confirm a booking.

A booking will be considered confirmed only when the relevant confirmation has been communicated by SimplyOffbeat or the applicable travel provider, according to the arrangement for that booking.

Availability, prices, schedules, and travel arrangements may change before confirmation. We will make reasonable efforts to communicate material changes that become known to us.

You are responsible for reviewing the details of a proposed booking, including:

• Traveller names and contact information.
• Travel dates, destinations, and itinerary details.
• Accommodation, transport, activities, and inclusions.
• Exclusions, restrictions, and additional charges.
• Supplier-specific terms and cancellation conditions.

Please inform us promptly if any booking detail is incorrect.

5. Payments, Pricing, and Charges

SimplyOffbeat does not currently collect or process payments through its website. Website enquiries and itinerary requests do not constitute payment transactions.

Where a booking requires payment, the payment arrangement will be communicated separately. Payment may be made directly to the relevant airline, hotel, tour operator, activity provider, or other authorised party, depending on the booking.

Unless expressly agreed otherwise in writing:

• SimplyOffbeat does not operate as a payment gateway or hold customer funds through its website.
• The relevant supplier's payment deadlines, accepted payment methods, taxes, fees, and cancellation conditions may apply.
• A booking may remain unconfirmed until the required payment or other supplier conditions have been satisfied.
• Any planning or service fee charged by SimplyOffbeat, if introduced or agreed for a particular service, will be communicated before the customer commits to it.

Prices, quotations, and availability may change until a booking is confirmed. We will communicate material changes before proceeding with an affected booking, where reasonably practicable.

This section describes our current website functionality and does not prevent us from introducing a payment feature in the future after updating the relevant terms and notices.

6. Cancellations, Refunds, and Changes

Cancellation, amendment, rescheduling, and refund conditions may vary by booking and supplier.

Before confirming a booking, you should review the applicable cancellation and amendment terms. Some reservations, tickets, activities, promotional rates, and other travel arrangements may be non-refundable or subject to charges.

If you request a cancellation or change, contact SimplyOffbeat through the contact details provided on our website. We can assist with communication or coordination where applicable, but the outcome may depend on the supplier's rules, deadlines, availability, and decision.

Any refund, if due, will be handled according to the terms of the relevant booking and the party responsible for receiving or processing the payment. SimplyOffbeat does not promise a refund that the relevant supplier's terms do not permit.

Nothing in this section removes any mandatory cancellation, refund, or consumer rights that apply under law.

7. Third-Party Travel Providers

Our services may involve third-party providers such as airlines, hotels, resorts, transport companies, tour operators, guides, insurance providers, and activity organisers.

These providers may have their own terms, privacy practices, eligibility rules, safety requirements, payment arrangements, and cancellation policies.

We may help you compare options, communicate with providers, and arrange bookings. However, we do not control the day-to-day operation of independent providers or guarantee their performance, availability, quality, or continued operation.

Where SimplyOffbeat itself provides or expressly undertakes a particular service, our responsibilities for that service will be determined by the applicable agreement and law.

8. Travel Information and Customer Responsibilities

Travel requirements can change. You are responsible for checking the requirements applicable to your circumstances, including:

• Passports, visas, permits, and entry or transit requirements.
• Vaccination, health, insurance, and other travel requirements.
• Local laws, customs, safety guidance, and destination restrictions.
• Traveller names, dates, booking confirmations, and travel documents.

We may help you identify relevant information, but our website and planning materials are not a substitute for official government guidance or advice from the relevant authority.

You must provide accurate information needed to plan or arrange your trip and promptly inform us of changes that may affect your arrangements.

9. AI-Generated Recommendations

SimplyOffbeat may use artificial intelligence tools to help generate travel suggestions, answer questions, organise preferences, or prepare itinerary recommendations.

AI-generated content is provided as assistance and may be incomplete, inaccurate, outdated, or unsuitable for your circumstances. It does not guarantee that a destination, activity, provider, route, price, visa requirement, or travel arrangement is available or appropriate.

You should independently verify important information with official authorities and relevant travel providers before making decisions or travelling.

AI recommendations do not constitute legal, medical, immigration, financial, or other professional advice. Where necessary, contact a qualified professional or the relevant authority.

10. Website Content and Intellectual Property

Unless otherwise stated, the website's original content, branding, design, text, graphics, and other materials are owned by or licensed to SimplyOffbeat and are protected by applicable intellectual property laws.

You may use our website and its content for personal, non-commercial travel planning. You must not copy, reproduce, republish, sell, distribute, or commercially exploit protected content without permission, except where permitted by law.

Third-party names, trademarks, photographs, and other materials remain the property of their respective owners.

11. User Submissions and Communications

When you submit an enquiry, preferences, feedback, photographs, or other material, you confirm that the information is accurate to the best of your knowledge and that you have the right to share it.

You grant SimplyOffbeat permission to use the submitted information as reasonably necessary to respond to your enquiry, plan your trip, coordinate a booking, provide customer support, and operate the requested service, subject to our Privacy Policy.

Do not submit another person's personal information unless you are authorised to do so.

You must not use our website to submit unlawful, fraudulent, threatening, abusive, or misleading material, or to interfere with the security or operation of the website.

12. Privacy and Personal Information

Our collection and use of personal information is explained in our Privacy Policy, which forms part of these Terms.

By using our services, you acknowledge that we process information as described in that policy and subject to applicable law. Where a separate consent is legally required, we will seek it separately rather than relying only on acceptance of these Terms.

13. Website Availability and Security

We aim to keep our website available and secure, but uninterrupted access cannot be guaranteed. The website may occasionally be unavailable due to maintenance, technical problems, security measures, or circumstances outside our control.

You must not attempt to gain unauthorised access to our systems, interfere with other users, introduce malicious code, or misuse our website.

14. Limitation of Liability

To the extent permitted by applicable law, SimplyOffbeat is not responsible for losses arising solely from events outside its reasonable control, including third-party provider failures, flight cancellations, transport disruption, weather events, natural disasters, government restrictions, strikes, or other force majeure events.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the website or reliance on unverified travel recommendations.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights or liability arising from our own acts or omissions where the law does not permit exclusion.

The allocation of responsibility for a specific booking may also depend on whether SimplyOffbeat arranged the booking as an intermediary or expressly undertook to provide the relevant service.

15. Suspension and Termination

We may suspend or restrict access to an account or service where reasonably necessary for security, suspected fraud, unlawful activity, misuse, breach of these Terms, or compliance with legal requirements.

Where appropriate and legally permitted, we will provide an explanation or an opportunity to address the issue. You may stop using our website at any time. Existing confirmed bookings may remain subject to their separate booking terms.

16. Changes to These Terms

We may update these Terms to reflect changes in our services, website functionality, business practices, or legal requirements.

The revised version will be published on our website with an updated effective or last-updated date. Where legally required, we will provide additional notice or seek consent before applying material changes.

Your continued use of the relevant services after updated Terms take effect is subject to applicable law and any consent requirements.